In the case of distance contracts, the consumer has the right to notify the company of his withdrawal from the contract within 14 days of receipt of the goods, without having to give a reason for his decision. The consumer must return the goods within 14 days of the notification of his intention to withdraw from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods.

Please inform us in writing about your intended return to the contact e-mail address: hello@blendmeup.si You can submit the notice of withdrawal using the return form or by an unambiguous statement clearly indicating that you are withdrawing from the contract. The consumer is deemed to have given the withdrawal notice in good time if he sends it within the period set for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal lies with the consumer.

You can find the return form here: FORM

All products purchased from the provider www.blendmeup.si are of such a nature that they can be returned by mail. The company must make the refund of payments immediately or at the latest within 14 days after receiving the notification of withdrawal from the contract. The seller returns the received payments to the consumer using the same payment method as the consumer used, unless the consumer has explicitly requested the use of another payment method and the consumer does not bear any costs as a result.

The buyer must return the received goods undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The buyer may not use the goods without hindrance until withdrawal from the contract, but only has the opportunity to reconsider the purchase due to the nature of the online store (distance contract). The buyer may inspect the product and perform the test that is absolutely necessary to determine the actual condition.

To make it easier to understand the rights to return products, we are citing an explanation from the Market Inspectorate (source: Information – Bulletin of the Chamber of Commerce of Slovenia, 20 January 2012, issue 3): When it comes to the right to withdraw from a contract concluded at a distance, it is important to know that this is a withdrawal from the contract, without there being anything wrong with the thing itself, but rather that this right belongs to the consumer due to the very nature of the contract – the conclusion of a distance contract. The right to withdraw from the contract is not about the consumer not knowing what he is buying (in principle, the consumer also knows what he is ordering in other things), but simply about him thinking about his decision within the legally prescribed period and, if this decision was hasty, changing his decision and withdrawing from the contract. It is also important to know that concluding a distance contract does not give the consumer more rights than concluding a contract in the traditional way (i.e. by visiting a store). Thus, the consumer cannot and must not use the received goods without hindrance at all times until the withdrawal from the contract, as this is not a trial purchase, where testing the goods would be a condition for maintaining the contract in force. The consumer may therefore inspect and test the received goods only to the extent strictly necessary to determine the actual condition and as is customary in stores. Any "testing" that deviates from the above can be considered use of the goods, which means that the consumer thereby loses the right to withdraw from the contract. The right to withdraw from the contract does not give the consumer any further rights, but only the possibility to reconsider his decision to purchase even after he has received the goods and, if this decision was hasty, to change his decision and withdraw from the contract, but does not give him the right to use the goods.

Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract: - in contracts whose subject matter is goods that have been manufactured according to the consumer's precise instructions, that have been adapted to his personal needs, that are not suitable for return due to their nature, that are perishable or that have already expired - in contracts for the supply of audio or video recordings or computer programs, if the consumer has opened the security seal (if there is no seal, it applies if the buyer has unpacked the original packaging).

If the order is placed by a legal or natural person engaged in a gainful activity, regardless of its legal organizational form or ownership, the provisions of this chapter do not apply to it. In these cases, we will consider your requests for the return of goods individually, taking into account all reasons and circumstances to the greatest extent possible.