RIGHT TO WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS

The customer has the right to withdraw from the contract within 14 days of concluding a service contract (confirmed order by BLEND ME UP doo) that has not yet been executed, or 14 days of receiving the goods from BLEND ME UP doo, without giving a reason, provided that he is obliged to bear the costs related to the withdrawal and return of the goods, which must be returned in the condition in which he received them (unused, undamaged and in the original packaging) to the address of BLEND ME UP doo no later than 30 days from the date of withdrawal. In the event that the buyer does not return the goods in the original packaging, returns them damaged, with traces of use or dirty, BLEND ME UP doo has the right to refuse the return of the goods and demand payment from the buyer or retain the purchase price that it has already received.

BLEND ME UP doo will, within 30 days of receiving the notice of withdrawal from the contract or within 15 days of the day the buyer returns the goods, return the amount received or the purchase price to the buyer's transaction account, excluding the costs incurred in the delivery of the goods.

In the event that BLEND ME UP doo does not have the ordered goods in stock and cannot deliver them to the customer within the period specified in these general terms and conditions for any reason, the customer will be notified of this immediately after receiving the order and will be given the estimated deadline within which the order can be accepted and the goods delivered. In the event that the order has already been accepted but cannot be fulfilled within the period, the customer will be notified of this and the estimated delivery date. In the latter case, the customer may cancel the order and BLEND ME UP doo will inform the customer of this by e-mail and will return any purchase price already received to their transaction account within 5 days.

DAMAGED, DESTROYED OR LOST SHIPMENT

In the case of prepayment, the provider is not responsible from the moment the shipment with the ordered products is handed over to the delivery service for cases of physical damage, destruction or loss of the shipment, as well as if there is a lack of content in the shipment or if the shipment shows signs of opening (the packaging has visible damage). In all of these cases, the user must initiate the complaint procedure with Pošta Slovenije, namely by taking the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and filling out the complaint report. The provider is also notified of this at the contact e-mail hello@blendmeup.si

THE BUYER'S RIGHT TO OBJECT MATERIAL DEFECTS AND RESOLUTION OF POSSIBLE COMPLAINTS

The buyer undertakes to carefully inspect the purchased goods immediately upon receipt and, if the packaging is damaged, to record this in the presence and with the cooperation of the supplier (e.g. a postal employee). The buyer is obliged to identify other typographical errors in a credible manner as soon as objectively possible. In both cases, the buyer undertakes to notify BLEND ME UP doo of the errors and to include all relevant information in the notification and to submit evidence that substantiates the objection in a credible and fair manner. Objections to material errors will be communicated to BLEND ME UP doo by e-mail to hello@blendmeup.si

BLEND ME UP doo will promptly handle any complaints from subscribers and customers and, in cooperation with the complainant, will strive to resolve them amicably to the satisfaction of both/all parties. Subscribers and customers can submit complaints via the email address hello@blendmeup.si The complaint handling procedure is confidential. In the event that an amicable resolution of the dispute cannot be reached, the court of the consumer's permanent residence will have jurisdiction to resolve the dispute. These General Terms and Conditions and all disputes between the provider and the consumer are governed by Slovenian law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

COMPLAINTS

All products are inspected before delivery and shipped undamaged. We will carefully package your products.

The buyer may complain about the goods if the goods do not have the properties that the seller explicitly promised, if the seller sent the wrong products, in the wrong quantity, color, or otherwise deviate from the buyer's order.

In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the item, its repair or a refund of the purchase price. In the latter case, the seller reserves the right to charge a rental fee for the time the buyer used the goods according to the valid price list, but not more than the amount by which the market value of the item decreased during and due to use.

The buyer can return the goods for a complaint by bringing them in person to one of the branches, the list is available at this link, or by returning them by mail to the seller's address at the seller's expense and after prior agreement with the seller.

In accordance with Article 37 of the Consumer Protection Act, in the event of a possible defect in the product, the buyer has the right to request that the company replace the defective product with a new, flawless product or refund the amount paid or eliminate the defect in the product or refund a part of the amount paid in proportion to the defect.

The deadline for exchanging products is 14 days. Product exchanges are only possible upon presentation of the invoice or a copy of the invoice.

WITHDRAWAL FROM PURCHASE AND RETURN OF GOODS

In accordance with Article 43 of the Consumer Protection Act, the buyer may, within 14 days after receipt of the goods, notify the provider in writing of his withdrawal from the contract or order, to the e-mail address hello@blendmeup.si The form for withdrawing from a distance contract is available at this link.

The buyer has the right to notify the company within 14 days of receipt of the goods that he withdraws from the contract, without having to state the reason for his decision. The notice of withdrawal from the order is considered to be timely if it is sent in writing within 14 days of receipt of the goods. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than 14 days after receipt of the goods.

In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receiving the notice of withdrawal from the contract, return all payments received.

The company returns the received payments by transfer to the customer's selected bank account.

When returning items, it is mandatory to include a copy of the original invoice.

REAL ERRORS

The consumer may exercise his rights arising from a material defect if he notifies the seller of the defect within two months from the date on which the defect was discovered. The consumer must describe the defect in more detail in the notification of the defect and allow the seller to inspect the item. The consumer may notify the seller of the defect in person, of which the seller must issue him with a receipt, or send it to the store where the item was purchased, or to the seller's representative with whom he concluded the contract.

The seller is not liable for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is deemed to have existed at the time of delivery if it appears within six months of delivery. The consumer's rights under the first paragraph shall expire two years after the date on which he notified the seller of the material defect.