GENERAL TERMS AND CONDITIONS OF BUSINESS

The general terms and conditions of the Blendmeup online store are compiled in accordance with the Consumer Protection Act (ZVPot), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international e-commerce codes.

With the Blendmeup online store, accessible via a direct online link https://blendmeup.si/ , is operated by BLEND ME UP doo, Brilejeva ulica 12, 1000 Ljubljana, Tax ID: 68330529, Registration Number: 9049070000, which is also a provider of e-commerce services (hereinafter: the provider).

The General Terms and Conditions govern the business relationship between the provider and the buyer or client (hereinafter: the buyer). The buyer is bound by the General Terms and Conditions in force at the time of placing the online order. When placing the order, the buyer is informed of the General Terms and Conditions and confirms his/her familiarity with and agreement to them by placing the order.

The provider reserves the right to change the general terms and conditions. Any changes to the general terms and conditions will be published on the website. https://blendmeup.si/ and shall enter into force upon publication.

Provider information

Company name: BLEND ME UP doo, Brilejeva ulica 12, 1000 Ljubljana, Tax number: 68330529, registration number: 9049070000

Contact

ACCESSIBILITY OF INFORMATION

The provider undertakes to always provide the buyer with the following information:

• company identity (company name and registered office, registration number),

• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),

• essential characteristics of the goods or services (including after-sales services and guarantees),

• availability of items (every item or service offered on the website should be available within a reasonable time),

• conditions of delivery of items or performance of services (method, place and time of delivery),

• all prices must be clearly and unambiguously stated and it must be clearly shown whether they already include taxes and transport costs,

• payment and delivery method,

• validity period of the offer,

• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, whether and how much it costs the buyer to return the item,

• an explanation of the complaint procedure, including full details of the contact person or customer service department.

OFFERING OF SERVICES AND PRODUCTS

Subscribers to services or buyers of goods can place an order online 24 hours a day, every day of the year, for all types of services and goods offered by the provider online. The order can be placed at hello@blendmeup.si or via the online form at https://blendmeup.si/ , as well as by phone at the phone number published on the website.

The provider will publish discount offers on its website. https://blendmeup.si/.

Customers with the status of a business entity that is liable for VAT must provide a VAT identification number when ordering.

The provider declares that it is liable for VAT.

PURCHASE PROCESS

After placing the order, the buyer receives a notification by e-mail that the order has been accepted. This concludes the purchase contract between the provider and the buyer. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The buyer has access to information about the status and content of the order. After receiving the order, the buyer is informed as soon as possible about the date of shipment. When the provider reviews the order, it checks the availability of the items and confirms the order or rejects it with a reason.

The provider does not assume any liability for damage resulting from longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse.

The provider prepares and ships the goods within the agreed deadline and notifies the buyer of this by e-mail. The buyer receives a written invoice for the purchased goods, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible.

The buyer is obliged to check the correctness of the data before placing an order. The provider will not take into account any subsequent objections regarding the correctness of the issued invoices.

PRICES

The prices of individual products are listed in EUR and include value added tax (VAT). All prices in the online store are product prices and do not include delivery costs, unless otherwise stated. Prices apply when purchasing products via the Blendmeup website. Prices may change daily without prior notice.

In the event that the product is listed with an incorrect price, the provider is not obligated to fulfill the order. In this case, the provider will allow the buyer to cancel the purchase.

PERIOD OF PERFORMANCE OF SERVICES OR DELIVERY OF GOODS

The provider will generally perform the ordered services within 5 working days or as agreed with the client, and the ordered goods will generally be shipped to the buyer's address within 6 working days. In the email confirming the client's order, the provider will indicate the service performance deadline or delivery deadline, which may be shorter, but not longer than the stated timeframe. The buyer undertakes to state the type of service and the type and quantity of goods in the order specifically, in accordance with the catalog of services and goods listed on the provider's website. In the event that the order is not specific, the provider will request the client to make corrections by email, and the fulfillment deadline will begin to run when the provider receives and confirms the corrected order. The client or buyer must notify the provider of any changes to the order or cancellation by email to hello@blendmeup.si at least 2 days before the deadline for the performance of the service or delivery of the goods, otherwise the provider is entitled to request reimbursement of the costs incurred by the client. If the client wishes to collect the ordered goods in person, he must state this in the order or notify the provider by phone at least 2 days before the planned shipment of the goods.

The contractual partner of the provider for the delivery of the parcels is specified at the completion of the order. The provider reserves the right to choose another delivery service if this will enable the order to be fulfilled more efficiently. The provider is not responsible for delays on the part of the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the postal service provider, where they will draw up a report on the damage to the parcel together with the customer.

In the event of personal collection of the ordered goods, the provider will not charge the buyer for delivery costs.

PAYMENT METHODS

Service subscribers and customers can pay their invoices in the following ways:

• in cash upon personal collection,

• by pro forma invoice (UPN order) to the provider's transaction account,

• with a BA Maestro, Mastercard, Visa, Visa Electron credit card.

In the event of a delay in payment for services provided or goods delivered, Blendmeup will be entitled to charge the client or buyer default interest on the amount due for the period of delay at the interest rate set out in the Act on the Prescribed Interest Rate for Default Interest ( ZPOMZO-1A , Official Gazette of the Republic of Slovenia, No. 105/2006).

DISCOUNTS

The discount or promotional code, which you will be able to find on the provider's website or in other forms of messages, provides the subscriber or buyer with special benefits when ordering services or purchasing goods from the provider through the provider's online store and can be used within the period specified in the message. The provider emphasizes that discounts are not cumulative and do not apply to products on sale.

RIGHT TO WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS

In the case of distance contracts, the consumer has the right to notify the company of his withdrawal from the contract within 14 days of receipt of the goods, without having to give a reason for his decision. The consumer must return the goods within 14 days of the notification of his intention to withdraw from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods.

Please inform us in writing about your intended return to the contact e-mail address: hello@blendmeup.si . You can submit the notice of withdrawal using the return form or an unambiguous statement clearly indicating that you are withdrawing from the contract. The consumer is deemed to have given the withdrawal notice in good time if it is sent within the deadline set for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal lies with the consumer.

You can find the return form here: FORM

All products purchased from the provider www.blendmeup.si are of such a nature that they can be returned by post. The company must make the refund of payments immediately or at the latest within 14 days of receiving the notification of withdrawal from the contract. The seller returns the received payments to the consumer using the same means of payment as the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.

The buyer must return the received goods undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer. The buyer may not use the goods without hindrance until withdrawal from the contract, but only has the opportunity to reconsider the purchase due to the nature of the online store (distance contract). The buyer may inspect the product and perform a test that is absolutely necessary to determine the actual condition.

To make it easier to understand the rights to return products, we are citing an explanation from the Market Inspectorate (source: Information – Bulletin of the Chamber of Commerce of Slovenia, 20 January 2012, issue 3): When it comes to the right to withdraw from a contract concluded at a distance, it is important to know that this is a withdrawal from the contract, without there being anything wrong with the thing itself, but rather that this right belongs to the consumer due to the very nature of the contract – the conclusion of a distance contract. The right to withdraw from the contract is not about the consumer not knowing what he is buying (in principle, the consumer also knows what he is ordering in other things), but simply about him thinking about his decision within the legally prescribed period and, if this decision was hasty, changing his decision and withdrawing from the contract. It is also important to know that concluding a distance contract does not give the consumer more rights than concluding a contract in the traditional way (i.e. by visiting a store). Thus, the consumer cannot and must not use the received goods without hindrance at all times until the withdrawal from the contract, as this is not a trial purchase, where testing the goods would be a condition for maintaining the contract in force. The consumer may therefore inspect and test the received goods only to the extent strictly necessary to determine the actual condition and as is customary in stores. Any "testing" that deviates from the above can be considered use of the goods, which means that the consumer thereby loses the right to withdraw from the contract. The right to withdraw from the contract does not give the consumer any further rights, but only the possibility to reconsider his decision to purchase even after he has received the goods and, if this decision was hasty, to change his decision and withdraw from the contract, but does not give him the right to use the goods.

Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract: - in contracts whose subject matter is goods that have been manufactured according to the consumer's precise instructions, that have been adapted to his personal needs, that are not suitable for return due to their nature, that are perishable or that have already expired - in contracts for the supply of audio or video recordings or computer programs, if the consumer has opened the security seal (if there is no seal, it applies if the buyer has unpacked the original packaging).

If the order is placed by a legal or natural person engaged in a gainful activity, regardless of its legal organizational form or ownership, the provisions of this chapter do not apply to it. In these cases, we will consider your requests for the return of goods individually, taking into account all reasons and circumstances to the greatest extent possible.

DAMAGED, DESTROYED OR LOST SHIPMENT

In the case of prepayment, the provider is not liable from the moment the shipment with the ordered products is handed over to the delivery service for cases of physical damage, destruction or loss of the shipment, as well as if there is a lack of content in the shipment or if the shipment shows signs of opening (the packaging has visible damage). In all of these cases, the user must initiate the complaint procedure with Pošta Slovenije, namely by taking the shipment to the nearest post office in the same condition as it was received, without adding or removing anything, and filling out the complaint report. The provider must also be informed of this by the contact e-mail hello@blendmeup.si

THE BUYER'S RIGHT TO OBJECT MATERIAL DEFECTS AND RESOLUTION OF POSSIBLE COMPLAINTS

The buyer undertakes to carefully inspect the purchased goods immediately upon receipt and, if the packaging is damaged, to record this in the presence and with the cooperation of the supplier (e.g. a postal employee). The buyer is obliged to identify other spelling errors in a credible manner as soon as objectively possible. In both cases, the buyer undertakes to notify Blendmeup of the errors and to include all relevant information in the notification and to submit evidence that substantiates the objection in a credible and fair manner. Objections to material errors will be communicated to Blendmeup by e-mail to hello@blendmeup.si

Blendmeup will promptly handle any complaints from subscribers and customers and, in cooperation with the complainant, will strive to resolve them amicably to the satisfaction of both/all parties. Subscribers and customers can submit complaints via email. hello@blendmeup.si . The complaint handling procedure is confidential. In the event that an amicable resolution of the dispute cannot be reached, the court at the consumer's place of residence will have jurisdiction to resolve the dispute. These General Terms and Conditions and all disputes between the provider and the consumer are subject to Slovenian law.

The provisions of the Code of Obligations, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

INVOICE ISSUANCE

Blendmeup. will immediately issue an invoice to the client or buyer after the service has been performed or after the shipment and payment of the ordered goods, in pdf format and send it by e-mail to the buyer's address. When placing an order, the client or buyer must provide Blendmeup with all the required relevant information necessary for the legal issuance of an invoice. Blendmeup undertakes to specify the amounts on the invoice so that the price of the service or goods, costs and any other items are clearly visible.

Secure credit card authorizations and transactions are handled by Blendmeup and Stripe. Credit card authorizations are performed in real time with immediate verification of data with banks. Card information is not stored on the Blendmeup server.

COMMUNICATION

With the consent of service subscribers and buyers of goods, Blendmeup will communicate and advertise its offer online and/or via SMS messages to mobile phones, by explicitly stating information about itself, that it is an advertising message and what it is advertising (e.g. promotion of goods and services, special sales, etc.).

It will clearly state the conditions for ordering or purchasing goods, the conditions for receiving messages, and will allow recipients who no longer wish to receive messages to opt out of receiving messages, and Blendmeup undertakes to respect their request.

Blendmeup will review ratings, opinions and recommendations from subscribers and customers before publishing them and eliminate any that are offensive, indecent or that would not benefit other users. Published opinions will be part of the functioning of the Blendmeup online store and will be accessible to all users and visitors to the website.

The user agrees to the terms of use of his/her opinion or comment that he/she will express and allows Blendmeup to publish it in part or in full in electronic and other media in accordance with Blendmeup's business interests for an unlimited period of time. The authors of the opinions and comments transfer the material copyright to Blendmeup free of charge and for an unlimited period of time, while the authors retain the moral copyright.

EXPLANATION

Blendmeup does its best to ensure that the data on its website is up-to-date and correct, but does not assume responsibility for the completeness of the data and suggests that users check it directly with Blendmeup. Blendmeup declares that the product photos on the Blendmeup website are symbolic and do not reflect the properties of the goods, but Blendmeup has material copyrights on the images of the items, graphic and video elements, and the Blendmeup trademark is protected as industrial property, therefore the aforementioned elements may not be used, reproduced or otherwise interfered with without its prior express written consent.

DISCLAIMER OF LIABILITY

Access to the Blendmeup website ( www.blendmeup.si ) may be disabled or disrupted in the event of technical problems, the need to perform maintenance work or due to other unforeseen circumstances, therefore, in such cases, we reserve the right to cancel confirmed orders, of which we will notify the subscribers as soon as possible and propose a solution. Before users access the website Blendmeup.si They must provide antivirus protection and ensure the security and confidentiality of the data required to log in to the website.

OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In accordance with legal regulations, the provider does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act (hereinafter: ZlsRPS).

In the event that the buyer/consumer is not satisfied with the resolution of the complaint, he/she may, in accordance with the ZlsRPS, file an initiative to initiate an out-of-court settlement procedure for a specific consumer dispute via the European platform for online consumer dispute resolution (SRPS). In accordance with the ZlsRPS, the provider also publishes an electronic link to the European SRPS: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL .

The buyer may also decide to file a lawsuit with the competent court of his permanent residence.

STATEMENT REGARDING NUTRITION AND HEALTH CLAIMS IN PRODUCT DESCRIPTIONS

All information on the website Blendmeup.si are for informational purposes only and are not a substitute for the advice of a treating veterinarian or other medical personnel, nor are they a substitute for appropriate medical care because they are not recognized by health authorities.

PROTECTION OF PERSONAL DATA

The provider is committed to the permanent protection of all personal data of the buyer. In addition to these General Terms and Conditions, we ask you to familiarize yourself with the Privacy Policy, which defines the method of collection and use of your data. The Privacy Policy is accessible via the following link: ____.

CONTACT

If you need any information or assistance with online bidding, placing orders, delivery, using the website or returning goods, you can contact us via email. hello@blendmeup.si

BLEND ME UP doo

PRIVACY POLICY

This Privacy Policy governs the collection, storage and processing of personal data that Blendmeup collects from you when you use the Website. https://blendmeup.si/ (hereinafter: website). User is any legal or natural person who uses or visits the said website (hereinafter: user). The controller of personal data within the meaning of the EU General Data Protection Regulation and the applicable Slovenian legislation regarding the protection of personal data is Blendmeup, accessible via a direct web link https://blendmeup.si/ , operated by BLEND ME UP doo, Brilejeva ulica 12, 1000 Ljubljana, Tax ID: 68330529, Registration Number: 9049070000 (hereinafter: the operator).

In addition to the Privacy Policy, we ask you to also familiarize yourself with the General Terms and Conditions[PK1], which govern the business relationship between the user and the operator, and the Cookie Policy[PK2], which discloses which cookies we collect and for what purposes.

We will only use personal information collected on the website as set out in this privacy policy. Below you will find information about how we use your personal information, for what purposes your personal information is used, with whom we share it, and what control and information rights you have.

By using the Website, you consent to the collection, use and disclosure of your information (including personal information) in accordance with this Privacy Policy. We may receive and/or ask you to provide your information (including personal information) whenever you interact with us or use the Website. As detailed below, we share your information (including personal information) with third parties (as each is specifically defined below) and use it in ways that are consistent with this Privacy Policy. We may use your information (including personal information) together with other information to provide and improve products, services and content.

SUMMARY OF OUR PROCESSING ACTIVITIES

The following summary provides you with a quick overview of the processing activities carried out on our website. More detailed information can be found in the sections below.

• When you visit our website for informational reasons without making a purchase, only limited personal data will be processed to provide you with the website.

• If you purchase products, choose nutritional consulting services, or subscribe to our newsletter, further personal data will be processed as part of such services.

• Furthermore, your personal data will be used to provide advertising for our services and products and for statistical analyses that help us improve our website; in addition, we enhance your experience of our website with third-party content.

• your personal data may be disclosed to third parties located outside your country of residence, where different data protection standards may potentially apply.

• We have implemented appropriate safeguards to protect your personal data, which we only keep for as long as necessary.

• Under the laws applicable to you, you may be entitled to exercise certain rights in relation to the processing of your personal data.

DEFINITIONS

Personal data: means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing: means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

INFORMATIONAL USE OF THE WEBSITE

If you visit our website for informational reasons, i.e. without providing personal data in any form, we may automatically collect information about you, which will contain personal data only in limited cases and will be automatically recognized by our server, such as:

• the website from which you were directed to our website;

• the date and time of your requests;

• device type, screen resolution, and browser version;

• your internet service provider;

• information about your operating system, including language settings;

• information about the offers you have visited on our website.

We use this information only to help us provide effective services (e.g. to tailor our website to the needs of your device) and to gather broad demographic information for anonymous aggregate use.

The personal data we automatically collect is necessary to provide the website and for our legitimate interest in ensuring the stability and security of the website.

Personal data collected automatically is immediately anonymized and all personally identifiable information is appropriately deleted.

NEWSLETTER

You can use your email address to subscribe to our newsletter, which provides you with the latest information about our products and services, if you agree to receive these newsletters, which may also contain advertisements related to our products or services. The legal basis for processing is your consent. Your email address will be stored as long as you are subscribed to our newsletter. You can unsubscribe from this service at any time by clicking "unsubscribe" in the footer of each newsletter you receive.

ONLINE ADVERTISING

Our website uses online advertising services to present you with advertisements that match your interests. Such advertising is marked with the name of the provider (e.g. Google Ads). This service helps us to improve our website and make your visit more interesting. For this purpose, we collect statistical data about you, which is processed by the provider of such advertising. Such processing represents our legitimate interest in improving your experience with our website and in promoting our products and services.

DELIVERY

The delivery price for Slovenia is 3.50 EUR (Slovenian Post). Your package will take 3-5 business days to be delivered to your address, which you have specified in your shopping cart. If you ordered the package during the weekend or holiday, it will be sent to you on the first business day.

If any of the items you ordered are out of stock, your order will be shipped the same day we receive the items in stock. You will be notified by phone or email.

Our contractual partner for delivery of shipments in Slovenia is the Slovenian Post.

Delivery Slovenian Post

Delivery is made during the week by 4:00 p.m. and on Saturday morning by 12:00 a.m. to the address you enter when placing the order. If you are not at home at the time of delivery, the Pošta Slovenije courier will leave a message on the basis of which you will arrange for redelivery or collection at the nearest postal unit.

For smooth delivery:

– provide an accurate delivery address where someone will be available to receive the package.

– provide a phone number where you can always be reached in case of any delivery problems.

– track your package. The package tracking system keeps you up to date on the current location of your package, so you can check when it is expected to arrive and see if there may have been any delivery issues.

– make sure your name is clearly visible on your door so that the delivery service has no trouble finding your address.

Recommendations upon receipt of goods

Product Overview:

– When you receive the package, make sure you have received the product you ordered.

– If the picture on the packaging or the product code does not match the ordered item, please do not open the product or packaging, but contact us at hello@blendmeup.si to verify that the delivery to your address was correct.

– If you have confirmed that you have received the product you ordered, we ask you to open the packaging carefully. Do not damage or discard protective films, labels and seals until you are completely sure that you will keep the product.

– Some products are packaged in a way that will destroy the packaging upon unpacking, or have security seals attached to the packaging. With such products, it is important to determine before unpacking whether it is the product you ordered, or whether it meets your needs and intended use.

In case of delivery:

– When the courier delivers the package to you, inspect it in his presence.

– First, check the packaging for any external damage and notify the courier. If you believe that the contents of the package are damaged or broken, carefully open the packaging in the presence of the courier and check the contents together. You do not have to accept a damaged package and can refuse it, but let us know the situation so that we can arrange a new product or refund the purchase price. If you have accepted the shipment and later find that it is damaged, you must initiate a complaint procedure with Pošta Slovenije. To do this, bring the product to Pošta within 30 days of receipt or contact your Post Office to have them visit you at home and then make a report about the damaged shipment together with a Post Office employee. To resolve the procedure quickly, please send us a copy of the report to hello@blendmeup.si We will arrange further handling of the damaged shipment with the Post, and we will send you a new, flawless product, which you can also pick up in person at the company's headquarters, or refund the purchase price. The damaged product will be picked up by the Post of Slovenia.